Shipping & Returns Policy 

SHIPPING METHODS 

To-Door: $300 flat fee

Our delivery partners will deliver your box as close to your door as possible. Due to the nature and size of the package, if your front entry has stairs, they may place it either at the base of your entry steps, in your lobby/ mail room, or in your driveway. To protect your reformer, we recommend you bring the box inside before unpacking. We will provide you with easy-to-follow video tutorials to complete the final steps of setup.

  • Available: Across the Continental US (excl. Alaska and Hawaii)

Pick Up: $0

If you live in the San Francisco Bay area, you are welcome to come pick up your reformer at our San Francisco showroom for no additional fee. Our showroom location is:

350 Townsend Street, Suite 260

San Francisco, CA 94107

 

SHIPPING TIMELINES 

Accessories (if in stock) will be shipped within 2 business days of placing your order and if they have been purchased on the same order as a Reformer, they will be shipped separately from our warehouse. 

Reformers (if in stock) dispatch within 3 business days of placing the order. Should your Reformer be on preorder, please refer to your order confirmation for a guide to the expected arrival of your order into our San Francisco warehouse and we will keep you updated with any information you need closer to this date. 

Please Note shipping information cannot be updated or changed once an order has been fulfilled and shipped from our warehouse. Please make sure all information under shipping is correct before finalizing your order. 

 

RETURNS

If you are not satisfied with your Somato, you can request a return within 30 consecutive days of your delivery. 
 
Somato’s guarantee doesn’t cover ordinary wear and tear, or damage caused by improper use or accidents subject to the terms of our Limited Warranty.
 
We do not offer a refund for any shipping or delivery charges that you may have paid to receive your Somato Reformer. Returns will be charged an additional return shipping fee of $300 to cover the cost of bringing the product back to our San Francisco Warehouse. The final amount will be confirmed with you and deducted from the refund amount of your purchase. 
 
Reformers must be in their original packaging including the box it arrived in.  If the Reformer is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Somato reserves the right to refuse a refund or to charge additional restocking fees, at Somato’s sole discretion. 
 

To initiate a return, please contact us at info@somato.fit and include: 

  • Reason for return 

  • Photos of Reformer and inclusions (if applicable) 

  • Order number